V posledn\u00ed dob\u011b \u010dast\u011bji ne\u017e kdy jindy, d\u00edky \u0161\u00edlenstv\u00ed jm\u00e9nem „\u010dtvrt\u00fd kvart\u00e1l“, se mi st\u00e1v\u00e1 jako prodejci n\u011bco, co st\u00e1le znovu nemohu (a asi i odm\u00edt\u00e1m) pochopit a akceptovat. Z\u00e1kazn\u00edk si po dohod\u011b nech\u00e1 vypracovat nab\u00eddku, kter\u00e1 je mu zasl\u00e1na v dohodnut\u00e9m term\u00ednu. Pot\u00e9 \u010dek\u00e1m, \u017ee v rozumn\u00e9m \u010dasov\u00e9m horizontu dostanu odpov\u011b\u010f (kladnou nebo z\u00e1pornou) nebo budeme d\u00e1le jednat o podm\u00ednk\u00e1ch. A st\u00e1le znovu se potk\u00e1v\u00e1m s t\u00edm, \u017ee „\u010das let\u00ed jako bl\u00e1zniv\u00fd“ a reakce z\u00e1kazn\u00edka nikde. \u010cek\u00e1m n\u011bjakou rozumnou dobu (podle toho, jak tvrdil z\u00e1kazn\u00edk, \u017ee je nab\u00eddka urgentn\u00ed) a po n\u011bkolika dnech nebo t\u00fddnech za\u010dnu dolovat odpov\u011b\u010f. Obvykle se setk\u00e1m s n\u011bkolika druhy reakc\u00ed (berte uveden\u00e9 jako nads\u00e1zku, obvykle v\u00e1m to nikdo takto natvrdo ne\u0159ekne, ale pokud nejste idioti, vyc\u00edt\u00edte, jak se v\u011bci maj\u00ed):
„J\u00e9je, von si vzpomn\u011bl a j\u00e1 myslel, \u017ee to sta\u010d\u00ed nechat vyhn\u00edt a u\u017e se nikdy neozve. Co j\u00e1 si te\u010f vymysl\u00edm?“
„O j\u00e9, u\u017e jsem nakoupil u konkurence a jak to te\u010f \u0159\u00edct, \u017ee mi tento prodejce nest\u00e1l ani za to -d\u011bkuju, rozhodl jsem se pro jinou nab\u00eddku-„.
„Co si to dovoluje mne, v\u00e1\u017een\u00e9ho z\u00e1kazn\u00edka, tenhle p\u00f3vl, co by se mi m\u011bl plazit u nohou a prosit o k\u0161eft, prudit a dom\u00e1hat se n\u011bjak\u00e9ho snad vyj\u00e1d\u0159en\u00ed?“
„Jak si dovoluje zavolat tento \u0161ejd\u00ed\u0159, kter\u00fd mi nab\u00eddl p\u0159edra\u017een\u00e9 slu\u017eby\/zbo\u017e\u00ed? Muselo mu b\u00fdt jasn\u00e9, \u017ee na tak zlod\u011bjskou nab\u00eddku nikdo nep\u0159istoup\u00ed.“ <\/p>\n\n\n\n
V n\u011bkolika obm\u011bn\u00e1ch a variac\u00edch to tak b\u00fdv\u00e1. B\u00edlou vr\u00e1nou jsou z\u00e1kazn\u00edci, kte\u0159\u00ed se jasn\u011b vyj\u00e1d\u0159\u00ed a odpov\u00ed na podanou nab\u00eddku. Je\u0161t\u011b vz\u00e1cn\u011bj\u0161\u00ed jsou ti, kte\u0159\u00ed mi \u0159eknou, co bylo d\u016fvodem odm\u00edtnut\u00ed. V\u011bzte, mil\u00ed z\u00e1kazn\u00edci, \u017ee vypracov\u00e1n\u00ed jak\u00e9koliv nab\u00eddky (by\u0165 by to byly jen ceny zaslan\u00e9 mailem) stoj\u00ed prodejce \u010das. Tento \u010das v\u00e1m v\u011bnoval a pokud je\u0161t\u011b nav\u00edc byl ochoten v\u00e1m produkty prezentovat, \u0161lo o dal\u0161\u00ed hodiny pr\u00e1ce. Pokud jde o nab\u00eddky, kde je uvedena lidsk\u00e1 pr\u00e1ce a nab\u00eddka garantuje nap\u0159. za\u010d\u00e1tek pr\u00e1ce do 10 dn\u00ed od objedn\u00e1n\u00ed, stoj\u00ed solidn\u00ed prodejce p\u0159ed nutnost\u00ed nechat si kousek lidsk\u00e9 kapacity nevyu\u017eit\u00e9. Tak mus\u00ed dr\u017eet n\u011bjak\u00e9ho \u010dlov\u011bka, kter\u00fd de facto (i kdy\u017e ne celou pracovn\u00ed dobu) \u010dek\u00e1, a\u017e se pan z\u00e1kazn\u00edk vyj\u00e1d\u0159\u00ed. To stoj\u00ed prodejce pen\u00edze a to nemal\u00e9.
T\u00edm, \u017ee se neobt\u011b\u017eujete \u0159\u00edci ani sv\u00e9 „NE“, d\u00e1v\u00e1te jasn\u011b najevo, jak bezcenn\u00fd je pro v\u00e1s \u010das, kter\u00fd v\u00e1m n\u011bkdo v\u011bnuje a generujete potenci\u00e1ln\u00edmu dodavateli n\u00e1klady. Smutn\u00e9 je, \u017ee pr\u00e1v\u011b vy, kte\u0159\u00ed si mysl\u00edte, \u017ee prodejce si nezaslou\u017e\u00ed odpov\u011b\u010f na svou nab\u00eddku, se pak roz\u010dilujete nad hodinov\u00fdmi sazbami 2.500 K\u010d za hodinu a v\u016fbec v\u00e1m nedoch\u00e1z\u00ed, \u017ee v t\u00e9to sazb\u011b plat\u00edte svou aroganci, se kterou jste vy a dal\u0161\u00ed stejn\u011b neslu\u0161n\u011b jednaj\u00edc\u00ed z\u00e1kazn\u00edci spot\u0159ebovali \u010das obchodn\u00edk\u016f, technik\u016f p\u0159edprodejn\u00ed podpory a technik\u016f z realizace, kte\u0159\u00ed marn\u011b \u010dekali na va\u0161e milostiv\u00e9 „NE“. Ti, kdo\u017e se tak chovaj\u00ed, si p\u0159edra\u017een\u00e9 slu\u017eby a produkty zaslou\u017e\u00ed. <\/p>\n\n\n\n
Bylo by tak t\u011b\u017ek\u00e9 ud\u011blat zadost prost\u00e9 slu\u0161nosti a napsat krati\u010dk\u00fd mail se zn\u011bn\u00edm: D\u011bkuji za podanou nab\u00eddku, kterou ov\u0161em nemohu akceptovat z d\u016fvodu ceny\/nevyhovuj\u00edc\u00edho \u0159e\u0161en\u00ed\/rozhodnut\u00ed mate\u0159sk\u00e9 spole\u010dnosti\/dodac\u00edm podm\u00ednk\u00e1m\/….? V posledn\u00ed dob\u011b \u010dast\u011bji ne\u017e kdy jindy, d\u00edky \u0161\u00edlenstv\u00ed jm\u00e9nem „\u010dtvrt\u00fd kvart\u00e1l“, se mi st\u00e1v\u00e1 jako prodejci n\u011bco, co st\u00e1le znovu nemohu (a asi i odm\u00edt\u00e1m) pochopit a akceptovat. Z\u00e1kazn\u00edk si po dohod\u011b nech\u00e1 vypracovat nab\u00eddku, kter\u00e1 je mu zasl\u00e1na v dohodnut\u00e9m term\u00ednu. Pot\u00e9 \u010dek\u00e1m, \u017ee v rozumn\u00e9m \u010dasov\u00e9m horizontu dostanu odpov\u011b\u010f (kladnou nebo z\u00e1pornou) […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"on","ocean_gallery_id":[],"footnotes":""},"categories":[4],"tags":[],"class_list":["post-26","post","type-post","status-publish","format-standard","hentry","category-prace","entry"],"yoast_head":"\n
Jako vzor uvedu jeden mail z dne\u0161n\u00edho dne, kter\u00fd mi, a\u010d mi sd\u011blovat prohru ve v\u00fdb\u011brov\u00e9m \u0159\u00edzen\u00ed, ud\u011blal radost svou prostou lidskou slu\u0161nost\u00ed.
V\u00e1\u017een\u00fd pane \u0160antr\u016f\u010dek,
cht\u011bl bych pod\u011bkovat za p\u0159edlo\u017eenou cenovou nab\u00eddku na Maintenance Lotus Notes. Bohu\u017eel, mus\u00edme konstatovat, \u017ee Va\u0161e nab\u00eddka nebyla vybr\u00e1na jako nejlep\u0161\u00ed.
Douf\u00e1m, \u017ee nezanev\u0159ete na na\u0161i firmu, a \u017ee V\u00e1s budeme moci znova oslovit.
S p\u0159\u00e1telsk\u00fdm pozdravem ,
xyz<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"